Q: What if I want to return or exchange a product?
A: If you find that the bike you ordered does not meet your expectations,
ship it back to us in new condition within 21 days and we'll be
happy to give you a refund or credit. You will be charged the return
Q: What if I receive a damaged item?
A: Please call Customer Service at +44(0)1233 731234. We'll solve
the problem for you.
Q: What do I do if I something on my bike needs repairing or
A: Almost all of the parts on our bikes can be repaired or replaced
by your local bicycle dealer. If your local shop can't handle it,
call us. If the part is covered by warranty, it will be sent to
you free of charge. If the part is not under warranty, we'll charge
a reasonable replacement rate.
Q: How do I get warranty service?
A: Call us at +44(0)1580 890007 or email us at
. Let us know what your problem is. We'll take care of you.